Frequently Asked Questions | CreatorsCove Tech
We’re here to make your creative journey smoother, smarter, and more supported. Below are the most common questions we get about our tech products, shipping, returns, and payments.
Product-Specific Questions
Q: What's the battery life of your devices?
A: Most of our devices offer 8–12 hours of continuous use on a full charge. Specific battery life depends on the product — check the individual product page for details.
Q: Are your products compatible with iPhones, Android, and laptops?
A: Yes! Our products are designed to work seamlessly with iOS and Android smartphones, Windows PCs, and MacBooks. Compatibility is listed on each product page — feel free to reach out if you need help matching a product to your setup.
Q: Do you offer warranties on your tech products?
A: Absolutely. All our tech gear comes with a 12-month limited warranty covering manufacturing defects. Extended warranty options are also available at checkout.
Q: What accessories are included with each product?
A: Accessories vary by product but typically include charging cables, user manuals, and any mounts or adapters you may need to get started. What’s included is clearly listed under the "In the Box" section on each product page.
Cameras
Q: What resolution do your cameras support?
A: Our compact creator cameras shoot in 4K Ultra HD (up to 30fps) and 1080p Full HD (up to 60fps), giving you crisp and professional content quality.
Q: Do your cameras have built-in stabilization?
A: Yes! Most of our vlogging and creator cameras feature built-in electronic image stabilisation for smooth, steady footage — even when filming handheld.
Q: Can I use your cameras for live-streaming?
A: Absolutely. Our cameras support live-streaming with USB or HDMI out, depending on the model. Check the product page for platform compatibility (YouTube, Zoom, OBS, etc.).
Q: Are memory cards included with your cameras?
A: In most cases, memory cards are sold separately unless stated otherwise. We often bundle starter kits that include SD cards — check the product title and description for clarity.
Microphones
Q: Are your mics wireless or wired?
A: We offer both! Choose from high-quality wireless lavaliers for mobile creators, or USB/wired condenser mics for desktop setups and podcasting.
Q: Are your microphones compatible with phones and laptops?
A: Yes — our microphones include adapters for iPhone (Lightning), Android (USB-C), and standard 3.5mm jacks. Compatibility details are listed per product.
Q: Do your wireless mics have a range limit?
A: Our wireless mics typically have a range of 50–70 feet (15–20 meters) with clear line of sight, making them ideal for on-the-go filming, interviews, or vlogs.
Q: Do your mics require batteries?
A: Wireless mics are rechargeable via USB and last 8–10 hours on a full charge. Wired mics don’t require batteries.
Shipping and Delivery
Q: How long will shipping take to my location?
A: Standard shipping within the U.S. takes 3–7 business days. International shipping can take 7–14 business days depending on your location.
Q: Do you ship internationally?
A: Yes! We proudly ship to most countries worldwide. International shipping fees and delivery times will be calculated at checkout.
Q: Can I track my order?
A: Absolutely. Once your order ships, you’ll receive a tracking number via email so you can follow it every step of the way.
Q: Is express shipping available?
A: Yes — we offer express shipping at checkout for most locations. Delivery time and pricing will vary depending on your region.
Returns & Support
Q: What's your return policy for tech products?
A: You can return most items within 30 days of delivery for a full refund, provided they’re in original condition and packaging. See our Return Policy page for full details.
Q: How do I request technical support?
A: Just email us at support@creatorscove.co and one of our friendly tech specialists will get back to you within 1–2 business days.
Q: Can I exchange a product if it's not what I expected?
A: Yes — if your product is unused and in its original packaging, we’re happy to offer an exchange within 30 days of delivery.
Q: What happens if my device arrives damaged?
A: We’ll make it right. Contact us immediately with photos of the damage, and we’ll either send a replacement or issue a refund — your choice.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: 100%. We use industry-standard SSL encryption and secure payment processors to protect your data.
Q: Do you offer installment payment options?
A: Yes — at checkout, you can select a “Pay Later” option via Afterpay, Klarna, or Shop Pay Installments (availability varies by region).
Q: Are there any additional fees or taxes?
A: Sales tax may apply depending on your location. International customers may be subject to customs or import duties — please check with your local authorities.
Still have questions?
Reach out to us anytime at support@creatorscove.co — we’re here to help!